CX Group
by Scholz & Friends

Nowadays, the benchmark in terms of customer experience is no longer just the direct competition, but often digital champions such as Amazon, Netflix & Co. Sustainable investments in the optimization of holistic customer experience across all contact points and channels, as well as across the entire consumer lifecycle, are an important element of a company's competitiveness today. The CX Group by Scholz & Friends team provides support from the development of a CX strategy through to the operation of holistic CX solutions and includes data & analytics, performance marketing, digital product development, consulting and design, UX/UI, software engineering, e-commerce, e-CRM and loyalty solutions.